First of all, I want to thank you for using Lively Chat Support. It's a great feeling to know that over 14,000 people have benefited from a little piece of code I wrote. If you haven't been using Lively, now might be a great time to get back on the band wagon ;) A few people have contacted me, wondering what exactly the SMS Addon is. By far, it's is our most popular add-on, so those that understand it, know its valuable. What can it do? The SMS Addon gives you the freedom to answer your website's visitors while you're away from your computer. You'll never be glued to your desk again. Who is it for? The SMS Addon is for small business owners who are always on the go. They need to leverage technology to maximize profits. If you're a large enterprise, SMS probably isn't for you. How does it do it? Messages from visitors will be sent to your mobile phone. To reply, you simply respond to the message. If you're talking with more than one person, you can prefix the message by What countries does SMS work in? Right now, here are the countries supported: Australia, Austria, Belgium, Canada, Estonia, Finland, Hong Kong, Ireland, Lithuania, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, United States How much is it? The add-on is a small, one-time fee of $40. You'll also need a Twilio account for sending SMS. You'll probably need to refill it with $10 every couple months, but it's well worth the savings and freedom to be un-glued from your computer. How do I get it? Pay at the following link and we'll send you an activation code immediately! After that, visit the SMS tab in the Lively Chat tab of the WP Admin area and follow the instructions.